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June 19, 2021
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Engaging Constructively in Difficult Conversations
Hosted by U.S. EPA
Conflict Prevention and Resolution Center (CPRC)

Some kinds of conversations will always be challenging, but we can approach them in ways that will lead to better outcomes. In this course participants learn what makes a conversation difficult, use a variety of tools to diagnose difficulties, and prepare for, open, and persevere through a difficult conversation.

Audience: EPA staff and managers who encounter difficult conversations during public involvement activities and/or in the daily work of executing effective environmental policy.

For general information contact Gina Cerasani by telephone at 202-564-0838 or via e-mail at

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Previous Events (click to view/hide)
Bullet  Live Online Class, Internet Based
  October 13, 2020 - October 15, 2020
Bullet  Seattle, WA
  June 28, 2017 - June 28, 2017
Bullet  Arlington, VA
  October 13, 2015 - October 13, 2015
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