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| May 19, 2019 | ||
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Basic Level Training
| Hosted by U.S. EPA, Community Involvement and Program Initiatives Branch
Community Involvement University (CIU) |
What is the course overview?
Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict.
Who should take this c
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Chicago, IL 