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June 27, 2022
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Defusing Hostile Situations: EPA Spokesperson Training
Basic Level Training
Hosted by U.S. EPA, Community Involvement and Program Initiatives Branch
Community Involvement University (CIU)

What is the course overview?
Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict.

Who should take this c ...  [click for more]

For general information contact Tina Conley by telephone at 703-603-0696 or via e-mail at

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Bullet  Chicago, IL
  April 17, 2019 - April 17, 2019
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