What is the course overview?
For general information contact Tina Conley
by telephone at 703-603-0696
via e-mail at firstname.lastname@example.org
Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict.
Who should take this course?
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