What is the course overview?
For general information contact Tina Conley
by telephone at 703-603-0696
via e-mail at firstname.lastname@example.org
Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict.
Who should take this c
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