Be Prepared: Know What to Say and How to Say Itis a full-day spokesperson course for USEPA RPMs, CICs, PIOs, OSCs and other staffers. What you say and how you say it is critical to getting the right information out to your many stakeholders. This intensive course is designed to give EPA staff the confidence they need to explain their work and to talk about tough issues with a wide range of audiences, including affected community members and government officials, the general public, the news media and others.