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Emotion, Outrage, and Public Participation: An International Association for Public Participation (IAP2) course
Advanced level training
Hosted by U.S. EPA, Community Involvement and Program Initiatives Branch
Community Involvement University (CIU)

What is the course overview?

This course combines the work of Dr. Peter Sandman with the IAP2 core concepts for meaningful and effective public participation. In these challenging times of environmental, health, cultural, economic and social changes this course provides participants with strategies and behaviors to enhance quality public participation outcomes, even when communities are emotional or outraged.

Who should take this course?
This advanced course is recommended for seasoned Community Involvement Coordinators (CICs) and public involvement staff who have practical experience in community involvement and prior training in dealing with hostile situations. Recommended prerequisites is the IAP2 certificate course training.  Registration is open to EPA staff ONLY.

What are the course learning objectives?
Participants who complete this course will gain skills on how to:

  • Think about and analyze outrage in a new way, and understand the causes of outrage;
  • Approach the planning/implementation of public participation projects with outrage or high emotion;
  • Assess, address and embrace outrage using six practical strategies;
  • Apply the principles, strategies and approaches to prepare for upcoming challenges; and
  • Link meaningful practices for public participation with outrage management.

What are the logistics?
This course is not a lecture style learning opportunity - it is applied and discursive - using the material participants bring from their own practice as well as the prepared content that the trainer delivers. This highly interactive course includes case studies, video clips of Dr. Sandman, public participation tools and techniques, times for personal reflection, group discussion and application of strategies. Recommended course size is 25-30 participants.

There are two trainer options for this course: Stephani Roy McCallum, Managing Director and Owner of Dialogue Partners Inc., or John Godec of The Participation Company (TPC).  Both are licensed trainers through IAP2 for this course as well as the IAP2 Certificate in Public Participation course.

Ms. McCallum specializes in engagement on issues of high emotion, controversy and conflict. She was the 2008 President of the IAP2.

Mr. Godec is an international trainer, consultant and expert in risk and high stakes communication, conflict resolution, consensus, and public participation, specializing in issues management.

Is there available background material?

For general information contact Tina Conley by telephone at 703-603-0696 or via e-mail at

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