It can happen quickly, often when you least expect it, sometimes over what appears to be the most insignificant issue - sometimes just at the moment you think you're out of the woods. Just as often it occurs as you predicted and despite your best efforts to avert it: The temperature suddenly rises, one person - and soon others - loses their cool. Or the freeze begins, and you watch people stiffen, and the work of the group grinds to a glacial pace. This training addresses how we can influence and work with "emotional climate change" without ever touching the thermostat. This interactive workshop makes use of movie and radio clips and is geared toward anyone who occasionally deals with angry people.

Trainers:
Martha Bean, Collaborative Focus and Cindy Cook, Adamant Accord

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Washington, DC Event Details   October 21, 2010 - October 21, 2010