This dynamic, hands-on workshop gives attendees an understanding of effective ways to deal with difficult situations and difficult people. Discussions, exercises, lectures, and mock negotiation make this workshop interactive, fun, and productive, and provide extensive practice with skills that can be applied immediately.

Attendees will learn collaborative negotiations skills that will allow them to look out for their own interests and preserve positive working relationships to use in the future. Participants will learn how to turn negotiations that contain conflict into a more positive dynamic of collaborative problem-solving.

This workshop is distinguished by its focus on how participants can simultaneously advocate for their interests while consciously diagnosing and managing the conflict that surrounds their issue. Conflict gets in the way of collaborative negotiations, and adding these conflict management skills to any negotiator or facilitator's tool kit can increase the chances of success.

The principles covered are a combination of interest-based bargaining (win-win negotiations) with the skills mediators use for getting people to resolve disputes. It is built on the proven premise that negotiations and conflicts involve multiple dimensions of interests. Attendees will learn easily applied principles and a straightforward model to plan and engage in negotiations effectively, even when there is conflict.

*Note: This course is especially helpful for teams from the same organization. When colleagues attend the program together the organization benefits not only from these employees gaining skills but also from shared knowledge they can use to 'team-up' and support one another, or act as in-house consultants able to give advice to other employees.

Attendees will learn how to:

• Suspend judgment and diagnose what is causing conflict
• Facilitate quality, respectful communications
• Engage disputants in a search for common values
• Analyze conflict styles and how to deal with anger
• Balance power differences
• Apply a simple, but effective conflict resolution model
• Use the three features of durable agreements
• Prepare for a negotiation
• Identify the complex undercurrents in any negotiation and react to them
• Understand the interests that drive negotiating behaviors and therefore, desired outcomes
• Apply questioning techniques to uncover each party’s negotiating interests and use that information to create solutions
• Create solutions that preserve and enhance relationships that are essential for success in a team-oriented environment or an outside provider/client relationship

Previous Events (click to view/hide)

Arlington, VA View details    June 6, 2017 - June 7, 2017   Austin, TX View details    December 6, 2016 - December 7, 2016   Bellevue, WA View details    May 17, 2016 - May 18, 2016   St. Louis Park, MN View details    April 19, 2016 - April 20, 2016   Sacramento, CA View details    February 23, 2016 - February 24, 2016   Lone Tree, CO View details    November 17, 2015 - November 18, 2015   Seattle, WA View details    June 16, 2015 - June 17, 2015   Salt Lake City, UT View details    May 12, 2015 - May 13, 2015   Washington, DC View details    March 10, 2015 - March 11, 2015   Austin, TX View details    January 13, 2015 - January 14, 2015   Anchorage, AK View details    October 15, 2013 - October 17, 2013