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Trainex Help & FAQs

This page answers some frequently asked questions about Trainex and the functionality of this website.

  • What is a student profile and why do I need one to register for a class?
  • How do I update my profile?
  • How do I access my transcript?
  • Why can't I access both my profile and transcript through Trainex?
  • How do I register for a class?
  • How do I cancel my registration?
  • What happens if I don't cancel my registration for a course I can no longer attend?
  • What will you do with the data in my student profile?
  • What is a training partner?
  • I took a class, but it isn't on my transcript. Why?
  • I'm running into a website error or need technical support. What should I do?
  • I found a class in the course catalog, but it's not being offered. Can I still take it?
  • How much do the courses cost to attend?

    • What is a student profile and why do I need one to register for a class?

    Your student profile contains your contact information and a transcript of all of the courses you have registered for or completed. Once you have created a student profile, you will be able to register for courses by simply using your email address without having to enter your information again.

    How do I update my profile?

    To update your profile, please visit the View/Update My Profile page and enter your email address. A link will be emailed to you where you can view and edit your profile information.

    How do I access my transcript?

    To view your transcript, visit the My Transcript page and enter your email address. A link will be emailed to you where you can view and edit your registrations.

    Why can't I access both my profile and transcript through Trainex?

    Due to privacy requirements and to protect your personal information, we do not display profile or transcript details directly on this site. Instead, we use a secure email-based access process. When you enter your email address, we will send you a unique link that allows you to safely view your information.

    How do I register for a class?

    Once you have selected the offering you wish to register for, take the following steps to register:

    • Click on the "Register" button at the bottom of the page.
    • On the next page, enter your email address in the box provided.
    • If you already have a Trainex profile, you will be taken to a confirmation page, which may request additional information specific to the class being offered.
    • If this is your first time registering for a course, you will be prompted to create a student profile
    • Remember to review our privacy policy if you have any questions about the use of your information.

    How do I cancel my registration?

    You can cancel your registration through the View Transcript page, under the “My Training” menu, or by emailing us at trainex-replies@emsus.com.

    What happens if I don't cancel my registration for a course I can no longer attend?

    If you fail to cancel your registration and do not attend the course, you will be marked as a “no show” and your supervisor may be contacted.

    What will you do with the data in my student profile?

    Your information is safe with us. Your information is used to track enrollment levels for classes (overall, by locations, times of the year, etc.) and to correspond with you about course details (to provide course information, reminders, status changes, etc.). If you have any questions or concerns, please view our Privacy Policy. If you still have questions, please contact us at trainex-replies@emsus.com.

    What is a training partner?

    A Training Partner refers to any office or program outside of the CEC who uses Trainex to advertise courses or facilitate registration. Our active Training Partners include ERTP and CIU. See the Training Partners page for a full list of current and past partners. If you have questions about any Training Partners or their courses, please contact us at trainex-replies@emsus.com, and we can put you in touch with the correct contact.

    I took a class, but it isn't on my transcript. Why?

    Please reach out to us at trainex-replies@emsus.com and we will work with you to resolve this issue.

    I'm running into a website error or need technical support. What should I do?

    Contact us at trainex-replies@emsus.com, and provide us with full details of the page or course you need assistance with (including screenshots if possible), and the issue you're encountering. Someone will be in touch to help you as soon as possible.

    I found a class in the course catalog, but it's not being offered. Can I still take it?

    Registration is only available for courses listed in the table on the homepage. You can request courses using the form on the request training page or contact us for more information.

    How much do the courses cost to attend?

    EPA-sponsored courses listed on Trainex are free of charge. In some cases, a course offered by a training partner may have a fee associated with it; that fee will be listed in the course description. Payment for those courses will be handled by the training partner