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Event Details

General Information
Event Name:	Defusing Difficult Situations - Tips on Coping with Conflict Basic Level Training
Hosted By:	U.S. EPA, Community Involvement and Program Initiatives Branch Community Involvement University (CIU)
Event Description:	What is the course overview? Conflict often is unavoidable but how EPA staffers handle it can make a significant difference in the outcome of a challenging meeting or encounter. Preparation is key, and that includes understanding how a public meeting or other situation can go bad in the first place, and then employing effective strategies and tools to defuse hostility and avert further conflict. Who should take this c ... [more]
Registration Status:	Completed - EPA Only; and States that work on Superfund sites
Event Begins:	April 17, 2019 at 8:30 AM
Event Ends:	April 17, 2019 at 2:00 PM
For questions about this event, please contact:	Phillippa Cannon Phone: 312-353-6218 E-mail: cannon.phillippa@epa.gov
Location
This event will be held at:	U.S. EPA - Region 5 77 W. Jackson Blvd. Room 328, GSA Conference Center Chicago, IL 60604
Location Map: These maps are for getting a general idea of the location - they may not be 100% accurate.	Click here to view

Additional Event Information

Please click here for the training agenda (552K/PDF) This link opens in a new window.